Hoppers Crossing & Melbourne's Western Suburbs
Mon–Fri 7am–7pm | Sat 8am–5pm
24/7 Emergency info@victoriagaragedoor.com
0422 300 509

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: 20 March 2026

Victoria Garage Door ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website victoriagaragedoor.com or engage our services. Please read this policy carefully. By using our website you consent to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information – your name, phone number, email address, and suburb when you submit our enquiry or quote request form.
  • Service information – details about the service you require and any description of the issue you provide.
  • Usage data – your IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.

We do not collect payment card details directly. Any payments are processed through secure third-party providers.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiry and provide a quote or service booking.
  • Contact you regarding your appointment or follow up after a job.
  • Improve our website content and user experience.
  • Comply with legal obligations.

We will not use your personal information for unsolicited marketing without your consent.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

  • Service providers – trusted third parties who assist us in operating our website or conducting our business (e.g. website hosting, analytics), bound by confidentiality obligations.
  • Legal requirements – when required by law, court order, or government authority.
  • Business transfers – in connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset.

4. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and collect anonymous usage statistics. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the site may not function properly without cookies.

We may use Google Analytics to understand how visitors interact with our site. Google Analytics collects data anonymously and reports website trends without identifying individual visitors. You can opt out via the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement reasonable administrative and technical measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with legal obligations. Enquiry form submissions are typically retained for up to 2 years.

7. Your Rights (Australian Privacy Act)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or out-of-date information.
  • Complain about a breach of the Australian Privacy Principles.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe, generally within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.